Document I Privacy Approach

How FiveStar Connectors handles
your information.

Privacy isn't a clause in the fine print at FiveStar Connectors — it's the operating model.

Privacy promise

Your name, organization, contact information, comments, and submitted context are not shared without your permission.

What we collect

FiveStar Connectors collects the information you choose to submit through forms on this site, including Get Matched, Share Experience, Contact, and relationship inquiry forms. This may include your name, title, organization, contact information, service areas of interest, vendor or partner experience, evaluation context, and anything you choose to include in a message or form response.

We do not collect health information, patient data, or anything resembling PHI. FiveStar Connectors does not need it and does not want it.

What we do not share

Your name, organization, contact information, comments, and submitted context are not shared without your permission.

FiveStar Connectors does not sell provider information, publish provider comments as public reviews, or use submitted feedback in vendor marketing materials without approval. If a provider introduction, reference conversation, or vendor-related follow-up could involve identifying you or your organization, FiveStar Connectors will ask first.

How feedback is used

Provider feedback helps FiveStar Connectors understand how vendors, partners, and service models perform in the real world — including implementation lift, support responsiveness, reporting quality, integration friction, outcome confidence, contract behavior, and whether the partner still performs after go-live.

Feedback may be used in an aggregated, non-attributed way to help guide confidential provider conversations, identify patterns, and suggest better questions for another provider to ask before moving forward.

FiveStar Connectors may also follow up with you directly if your experience could help clarify a pattern or inform a similar provider evaluation. Your identity, organization, and comments are not shared without your permission.

How we store it

Submissions are stored in access-controlled systems used to manage form responses, website hosting, and transactional communications. Access is limited to authorized FiveStar Connectors personnel and service providers needed to operate the site and respond to inquiries.

Relationship inquiries

If you submit a partner, connector, vendor, referral, or relationship inquiry, FiveStar Connectors uses that information to review potential fit, understand provider-support relevance, and determine whether a follow-up conversation makes sense.

Submitting a relationship inquiry does not guarantee recommendation, introduction, placement in provider conversations, or a business relationship with FiveStar Connectors.

Cookies and analytics

FiveStar Connectors may use limited website analytics to understand which pages are useful, how visitors move through the site, and where forms may need improvement.

FiveStar Connectors does not use this information to sell data, build advertising profiles, or retarget visitors through third-party advertising networks.

Security

FiveStar Connectors uses reasonable administrative, technical, and access-control practices to protect submitted information. No website or digital system can guarantee absolute security, but submitted information is handled with care and limited to those who need access to operate the site, respond to inquiries, and support provider conversations.

If FiveStar Connectors becomes aware of a relevant issue involving submitted information, it will review the situation and take appropriate steps based on the nature of the information involved.

Your control

You can contact FiveStar Connectors at any time to:

  • Update or correct your information.
  • Withdraw a piece of feedback you submitted.
  • Ask what FiveStar Connectors has on record about you.
  • Request that your information be removed.

Questions

If anything in this approach is unclear, contact FiveStar Connectors and we will answer directly.

contact@fivestarconnectors.com